If you refer to the frequently asked questions, you can get answers more quickly
delivery
Q.
What is the shipping fee?
A.
The shipping fee is KRW 2,500 for orders under KRW 70,000 (free shipping for orders over KRW 70,000).
An additional one-way shipping fee of KRW 3,000 will be charged for Jeju Island and remote mountainous areas."
Q.
How long does it take for delivery?
A.
It takes 1-5 days (excluding holidays) to process and ship after payment is completed.
In case of delays in inventory due to factory circumstances, or when there is a surge in orders for certain products, delivery may exceed the basic shipping period, and in such cases, we will provide individual guidance.'
Q.
Can I receive the available products first?
A.
The standard preparation period for the ordered products is 1-5 days (excluding weekends and holidays) after payment completion.
For orders that have exceeded the standard preparation period (5 days), we offer partial shipments at our own cost, allowing you to receive the products that are ready to be shipped first :)
For orders that have not exceeded the 5-day standard preparation period, if you request a partial shipment, you must pay a shipping fee of 2,500 won to the account below,
and you must leave a post on the bulletin board or consultation chat to confirm your payment.
* We can only provide partial shipments for orders with confirmed payments before 4:00 PM on the same day.
For orders with confirmed payments after this time, partial shipments will be processed on the following day.
Bank account information: Kookmin Bank 039001-04-245314 / NH Nonghyup Bank 301-0220-0838-21 (Account name: Another Mood Co., Ltd.)
'
Q.
I would like to have the product delivered via motorcycle courier.
A.
For orders within certain areas of Seoul and Gyeonggi-do that have not yet been shipped via regular delivery, delivery via motorcycle courier is possible. This service can be arranged after consulting with our customer service representative.
Please note that the shipping fee for this service will be charged to the customer and will be payable upon delivery.
Change before delivery
Q.
Changing or cancelling an order before delivery
A.
How can I change or cancel my order before it is delivered?
Please contact our customer center immediately if you wish to cancel or change your order before delivery.
Even if it is in a "pre-delivery" state, our logistics team may be shipping your order in real-time, so there is a possibility that the product has already been shipped.
If it has already been shipped, it may not be possible to cancel or change the order before delivery.
* If you want to change the product, please check the product name/option in advance.
If there is a price difference, we will refund the difference to your payment method. If there is an additional cost, our representative will provide guidance on how to make the payment, and the order will be processed after payment confirmation.
'
Q.
I want to change my address/phone number.
A.
Please check if your order status is "Before shipping" on "My Page > Order Inquiry".
If your order is still "Before shipping", please let us know the correct address/phone number you want to change through the bulletin board or customer center, and we will assist you in changing the information and shipping the product.
If you want to change the information while the product is already in transit, we will have to retrieve the product through the delivery company and process it for re-delivery, and in this case, a delivery fee of 5000 won will be charged.
Q.
I want to add more items to my order.
A.
Please check if your order status is "before shipment" in "My Page > Order Inquiry".
If your order is still "before shipment", please leave the product name/option you want to add to your order on the bulletin board or contact our customer center. We will help you to add the product to your order.
(Additional payment is only available with bank transfer payment method).'
Q.
I received a text message saying that the item I ordered is sold out.
A.
We apologize for the inconvenience caused by the product being sold out.
If the product cannot be stocked due to factory reasons, it may suddenly be sold out.
We will notify you individually via KakaoTalk in case of product sold out.
If the product is sold out, it can be exchanged/refunded, and if you leave your preferred option in the bulletin board or customer center, we will assist you in a prompt processing.
If the request is not confirmed within 7 days after the sold-out notice, it will be processed as a pre-refund deposit for quick processing.
If you want to receive a refund via the original payment method, please let us know and we will assist you with the reprocessing.
Payment Inquiry
Q.
It has been several days and my payment has not been confirmed.
A.
We apologize for the delay in confirming your payment. If the name and amount of the depositor you provided at the time of ordering differ from the actual deposit information, automatic payment confirmation may not be possible.
Please confirm the correct depositor name and amount, and contact us through the bulletin board or customer center. We will assist you in confirming your payment.
Q.
How can I use my reward points/coupons?
A.
Reward points and coupons can be used on the order form page, but please note the following exceptions:
- Reward points can only be used if you have accumulated at least 2,000 won worth of points.
- During discount events, some coupons may be restricted to prevent overlapping discounts.'
Q.
Cash receipt inquiry
A.
You can directly apply for a cash receipt on the order form page.
If you miss the application on the order form page, please contact the bulletin board or customer center for assistance.
If you partially cancel some products before/after delivery after payment has been completed, the cash receipt will be automatically issued for the remaining payment amount after deducting the cancellation amount.
Product/Other inquiries
Q.
Do sold-out products get restocked?
A.
At Common Unique, products or options that are confirmed as sold-out are difficult to restock due to the discontinuation of production caused by the shortage of materials or components.
We ask for your understanding in this matter.
However, we update our "New in" category with new products every day, so please stay tuned and check it out! :D"
Q.
Do coupons used for order cancellation/returns get restored?
A.
If the entire order is canceled before shipping, the coupon will be returned as unused and can be reused for future orders. However, please note that coupons will be automatically deleted if they are not used within the usage period.
(In the case of partial cancellation, the remaining products will have the coupon applied.)
If a coupon was used for an order and the item is returned after delivery, the coupon cannot be restored as it can only be used once.
Q.
Why is all of the mileage refunded in case of partial cancellation/return?
A.
Mileage is an event-based point that can be used as cash at Common Unique, but cannot be refunded as actual cash.
Therefore, in case of partial refund, we prioritize refunding mileage and then process the remaining refund.
In case of a partial cancellation of an order that used mileage,
The total refund amount = the full amount of mileage used + partial payment amount.
The refund amount is calculated based on this and processed accordingly.
Q.
I paid with Naver Pay but I haven't received a refund for my cancellation/return.
A.
For non-member orders paid with Naver Pay, the actual refund process is handled by Naver Pay. In case of cancellation before/after shipment, only the deduction of the shipping fee can be processed by Common Unique.
To proceed with the refund, please approve the deduction of the shipping fee on the payment history page of your Naver Pay account. For more detailed refund inquiries, please contact Naver Pay Customer Center.
Naver Pay Customer Center: 1588-3819."
Overseas shipping inquiry
Q.
Is international shipping available?
A.
Common Unique has opened English, Japanese, Taiwanese, and Chinese overseas malls.
If you want international shipping from the domestic site instead of overseas malls,
please leave your recipient name/phone number/address in English on the 'pre-delivery order change inquiry' bulletin board after placing an order on the domestic site.
Please also include a contact number that can be reached in Korea.
Due to the nature of international shipping, cancellations are absolutely not possible after shipment from the head office.
Q.
How long does it take for delivery?
A.
After payment is completed, it takes 1-5 days (excluding holidays) for the item to be shipped. In some cases,
shipping may be delayed due to factory issues, and delivery times may vary depending on the country of residence. On average,
it takes about 7-20 days to receive the product.
Please note that the tracking number provided when checking the order status is for the international delivery center,
and not for the domestic address you provided. After confirming the payment for shipping,
we will send you a separate SMS with the tracking number for international delivery.'
Q.
Is it possible to exchange/return international shipping items?
A.
Exchange/return is possible after receiving the product, but it may take some time due to the nature of international shipping.
Please note that the shipping cost incurred for exchange/return should be borne by the customer. Please consider carefully before making a purchase.'
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